Terms and Conditions

Terms and Conditions

1. Introduction

These Terms and Conditions (hereinafter referred to as “Terms”) govern the use of our online store and the purchase of products from [Your Company Name] (hereinafter referred to as "we", "us", or "our"). By using our website and placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.

2. Company Information

LEMATRIX TRADING LOGISTICS LTD
SUITE C, LEVEL 7, WORLD TRUST
TOWER, 50 STANLEY STREET,
CENTRAL
HONG KONG

info@shop-pureclean.com

3. Orders and Contract Formation

By placing an order, you make an offer to purchase the products listed in your shopping cart according to these Terms. The contract is formed when we send you a confirmation email acknowledging the receipt and acceptance of your order.

We reserve the right to reject any order without providing a reason, particularly if:

  • Products are out of stock,
  • There are issues with the payment method,
  • The delivery address is outside of our shipping zones.

4. Product Information

We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee that all content on our website is free from errors. If a pricing error is discovered after you have placed an order, we reserve the right to cancel the order or contact you for confirmation before proceeding.

5. Pricing and Payment

  • UK and EU Residents: All prices displayed on our website are inclusive of VAT, unless otherwise stated.
  • US Residents: Prices are exclusive of applicable sales tax, which will be calculated at checkout based on the delivery address.

6. Shipping and Delivery

We offer shipping to the UK, US, and selected countries. Delivery times are estimates and may vary depending on your location and product availability.

  • UK and EU Deliveries: Standard delivery time is 6-10 days.
  • US Deliveries: Standard delivery time is 6-12 days.

We are not responsible for delays caused by events beyond our control, including customs delays for international orders.

7. Right of Withdrawal (UK and EU Customers)

If you are a customer residing in the UK or the EU, you have the right to withdraw from your purchase within 14 days of receiving your products without giving any reason.

To exercise your right of withdrawal, you must notify us of your decision by sending an email to [contact email]. You will then need to return the products in their original condition at your own expense. We will refund the purchase price, including standard delivery costs, within 14 days of receiving the returned goods.

Exceptions: This right does not apply to:

  • Perishable goods,
  • Custom-made products,
  • Products that have been unsealed after delivery and are unsuitable for return for hygiene reasons.

8. Return and Refund Policy (US Customers)

For US customers, we accept returns within 30 days of purchase. To qualify for a return, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.

To initiate a return, please contact us at [email address] and provide proof of purchase. Once your return is approved, we will issue a refund to your original payment method. Shipping costs are non-refundable unless the return is due to a defect or mistake on our part.

9. Warranties and Liability

  • UK and EU Residents: We are responsible for any defects in the products sold under the Consumer Rights Act 2015 (UK) and applicable EU consumer protection laws. If you receive faulty or defective products, you are entitled to repair, replacement, or refund.

  • US Residents: Our products come with a limited warranty as required by applicable state laws. For defective products, you are entitled to repair, replacement, or refund in accordance with US consumer protection regulations.

We do not accept any liability for indirect, consequential, or incidental damages, unless such liability is required by law.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Any loss of income, profit, or revenue,
  • Any indirect, special, or consequential damages,
  • Any damage caused by incorrect use of the product.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or for fraud.

11. Data Protection and Privacy

We process your personal data in accordance with our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR), EU GDPR, and the California Consumer Privacy Act (CCPA) for US customers.

Please refer to our [Privacy Policy] for more information on how we collect, store, and use your personal data.

12. Intellectual Property

All content on our website, including text, images, logos, and product descriptions, is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written consent.

13. Governing Law

  • For UK and EU customers: These Terms are governed by and construed in accordance with the laws of [Country], and any disputes shall be resolved by the courts of [Country].
  • For US customers: These Terms are governed by and construed in accordance with the laws of the State of [Your US State], without regard to its conflict of law provisions. Any disputes will be resolved in the courts of [US State].

14. Changes to the Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting to our website. It is your responsibility to review these Terms periodically for updates.

15. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:info@shop-pureclean.com